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Quality Assurance Specialist

Job Summary

The Quality Assurance Specialist will work across all lanes of business to ensure content, products and services meet the established standards set by Freedom Learning Group (FLG) and our valued clients. Under the direction of the Chief of Staff, the Quality Assurance Specialist will develop, implement, and maintain systems of quality and reliability testing for FLG’s products.

Duties/Responsibilities:

  • Develops, implements, and manages processes to ensure that content and other products meet required specifications for quality, function, and reliability prior to client delivery.

  • Identifies and sets appropriate quality standards and parameters for content and products.

  • Communicates quality standards and parameters to operations, content operations, senior leadership, and other appropriate staff.

  • Coordinates content and product testing processes.

  • Reviews client, customer, and user feedback to proactively suggest process, content, and product improvement.

  • All other duties as assigned.

 

Required Skills/Abilities:

  • Excellent verbal and written communication skills.

  • Understanding of content development processes.

  • Excellent interpersonal and customer service skills.

  • Excellent organizational skills and attention to detail.

  • Excellent time management skills with a proven ability to meet deadlines.

  • Strong analytical and problem-solving skills.

  • Excellent interpersonal and communication skills across a broad spectrum of cultural differences, in particular with C-level executives

  • Ability to work in a 100% remote environment across multiple time zones and countries

  • Ability to function well in a high-paced and at times stressful environment

  • Knowledge of, or ability to quickly acquire, familiarity with the roles and function of the assigned department, and any specifically applicable laws or guidelines

Education and Experience:

  • Experience in copyediting, publishing, content development, curriculum development or other related field required.

  • Associates degree or equivalent military experience preferred.

  • Very strong critical thinking and analysis skills. Ability to take an ambiguous problem, use data-informed brainstorming, identify goals and clear metrics, and drive a team to deliver on those goals.

  • Self-starter, a proven team leader, with the ability to meet deadlines and impeccable attention to detail.

Required Availability:

Approximately 30 hours per week

Location:

Remote/Ability to work from home from anywhere in the world. Must have reliable internet access as the projects will be managed and coordinated via email and teleconference as needed.

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Freedom Learning Group is proud to be a Veteran Owned Small Business (VOSB) specializing in educational content development, ADA/Section 508 accessibility compliance, and accuracy review.

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